Module C: The Case Manager’s Role

CE Credits: 1.75

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This module explores how case managers can perform a few vital services in establishing a good Ebola care strategy. These include knowing the right facts to give concerned patients or community members (such as how the virus is not transmitted by air and therefore not highly contagious) and understanding the costs of the disease (both for patients and for a hospital in terms of preparedness and man hours). Such a strategy can be made stronger, too, by offering a culturally and linguistically appropriate service (CLAS), and getting the applicable licenses and credentials, which can benefit both patients and the healthcare organization for years to come.

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Learning objectives: After completing this module the case manager will be able to:
» Discuss population education in the face of Ebola
» Review cost and reimbursement
» Discuss population diversity and the importance of cultural sensitivity
» Describe linguistic competence and the impact on effective communication
» Identify cultural and linguistic competence (CLAS) and communication standards
» Review credentials, licensure, certification and practice standards

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Advance your professional practice:: By having a firm grasp on the risks and realities of Ebola, case managers can be a calming, informative presence; by strengthening our credentials through different licenses and certifications, we can provide a higher service to patients and establish ourselves as leaders in our field.

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Improve organizational performance: Understanding the costs of Ebola preparedness—as well as implementing cultural and linguistic practices that will streamline delivery of service—can help us treat patients effectively and efficiently, and mitigate the potential for wasted time or wasteful spending.