CM Express: Accelerating Performance in New CMs
Total Course Available CE Credits: 7.25 (all modules)
Teresa C. Fugate, RN, BBA, CCM, CPHQ
Medicare STARS Strategic Consultant
Humana Louisville, KY
Description: Case management has become a vital part of the often complex healthcare landscape—and as a career, it’s not for the faint of heart. This course looks at the primary skills and qualifications that help case managers achieve success, and the areas within healthcare delivery that work better under the guidance of good case managers. The course begins by laying out the interpersonal skills that help case managers do their jobs, and then details the different realms—claims, revenue cycle management, and transitions of care—that benefit from well-executed case management. Finally, the course details the standards, codes, and licensure that case managers need to be at the top of their game as the members of a hospital’s transdisciplinary team.
Business goals: The purpose of the CM Express: Accelerating Performance in New CMs course is to: » Accelerate performance of the new case manager by 50 percent » Reduce new case manager training time by the CM director by 50 percent